Raiz

Support

Last updated: September 7, 2026 · Terms of Service · Privacy Policy · Safety

1. How to reach us

hello@rhaeize.com

One address for everything: a question, something that looks broken, a concern about a neighbor or a post, or a request about your data. We read the inbox every day, including weekends, and we answer by email from the same address.

2. What to include

• Which phone you are on: iPhone or Android, and the model if you know it.
• The build line from the app. Open your profile (the person icon at the top), tap the gear, and copy the Build line at the bottom of Settings.
• Your neighborhood, as you declared it in the app.
• What you tapped, what you expected, and what you saw instead. A screenshot helps.

Residents sign in with an email code or a passkey, so there is no password to send us. If an email ever asks you for one, it is not from Raiz.

3. Something on Raiz worries you

You do not need to email first. Report and Block sit behind the three dots on every post, opinion, comment, event, question, Job Board listing, chat and profile. A report takes the item off your feed right away and puts it in front of a person. Blocking a neighbor hides the two of you from each other across all of Raiz, both ways. How the checks and the review work is on the Safety page.

If someone is in danger, call 911 first.

4. Your account and your data

Delete your account yourself, any time. In the app, open your profile (the person icon at the top), tap the gear, choose Delete my account, and type the confirmation phrase. The deletion is immediate and permanent. What it removes, item by item, is in the Privacy Policy.

Prefer email, or no longer able to sign in? Write to hello@rhaeize.com from any address and we handle the deletion for you. The same address takes a request to see what we hold about you or to correct it, under British Columbia's Personal Information Protection Act.

5. Signing in

• A sign-in code is good for a few minutes. If yours has expired, ask for a new one from the sign-in screen.
• A passkey you saved on rhaeize.com in Safari works in the Raiz iPhone app too. If your phone has none yet, sign in with a code once and save one from your profile.
• Still stuck? Email us with the exact words on the screen.

6. Who runs Raiz

Raiz is built and operated by People Ventures Inc., a British Columbia company. Mail reaches us at People Ventures Inc., 202-19141 Ford Road, Pitt Meadows, BC V3Y 2P8, Canada. The rules of the square are in the Terms of Service, and what we collect and why is in the Privacy Policy.