Raiz

Safety on Raiz

Last updated: September 20, 2026 · Terms of Service · Privacy Policy · Support · Child safety

1. Who is in the square

• Neighbors, by name. Signed-in neighbors see what you post with the display name you chose. It need not be your legal name, but it is the same name on everything you post, the way it is on your street. Anything published outside the app is anonymized.
• 16 and older. Raiz is for people 16 and older. The Terms of Service say so, and we do not knowingly hold information about anyone younger. Our standards against child sexual abuse and exploitation, and how to report a concern, are on the Child safety page.
• A neighborhood, never an address. You declare a city or town in British Columbia and a neighborhood in it, never a street address. Raiz never asks for one, and an event's venue is whatever place name the host types. Where the neighborhood boundaries come from is on the Where the map comes from page.
• The Verified badge, checked once. The badge is optional. When you run the check, your phone reads your location one time and Raiz compares it to the neighborhood you declared. What is kept is a yes or a no, and when. Your coordinates are never stored, and nobody's location is ever shown to anyone.

2. Before it goes up

Every post, comment, event and opinion is checked as you send it, and again on every edit. The check refuses a short list before anything publishes: sexual content, graphic violence or threats, hateful content, singling out or exposing a private person, weapons or drugs for sale, and obvious scams. Everything else goes up as you wrote it, and anything the check is unsure about is flagged for a person to look at while it is up. The check runs on the server, so it cannot be skipped by a modified app.

Job Board listings are held for review before they publish. A group's name, its description, its rules and the works its members share go through the same check as they publish. Photos on posts and comments, event banners, profile photos, pet photos and the photos on a work are reviewed after upload and removed if they break the ground rules. You are told in the app when that happens.

3. Report and Block, one tap deep

• Report sits behind the three dots on every post, opinion, comment, event, question and answer, Job Board listing, chat and profile, and on a group, a message in its chat and a member's work. A report takes the item off your feed right away and puts it in front of a person. Reporting a chat attaches the recent messages, so the person reviewing it can see what happened. Reporting a message in a group sends the last 20 messages in that chat with it.
• Block sits in the same menu. Block a neighbor and the two of you disappear from each other across all of Raiz: opinions, posts, comments, reactions, events, questions, listings and messages, and inside a group its chat, its works and its member list, theirs from you and yours from them. The block is enforced in the database, in both directions, not only hidden on your screen, and a blocked pair cannot react to or comment on each other's posts. Blocks are yours to undo from Settings.

4. Who reviews, and how often

Reports and the items the check flagged land in one queue. A person reviews the queue every day, weekends included, and acts on reports about groups, their chats and their works within 24 hours. Each item is kept, removed or restored. When something of yours is taken down, you are told in the app. Limits on how much any one account can post, list, message or report in a day are enforced on the server.

A group has a chat of its own, and its page says who can read it before you join. Everyone in the group can read that chat, including neighbors who join later. It is not scanned for advertising. Recent messages go through an automatic check. A human reviewer sees messages only when someone reports them, or when the check finds a threat, hate, a scam or sexual content. When the chat turns hostile, the admins get an alert. The check reads the chat in batches and rates the tone, it runs on an outside AI service that keeps nothing, and a group's admins can turn it off, which the group's page then says instead.

5. Job Board chats and meeting up

• Every Job Board chat opens with the same note: Meet in public when you can. Keep payment simple. Report anything off. The listing you are talking about stays pinned at the top of the chat.
• Chat is between two named neighbors, opened from one specific listing. It is not an open inbox anyone can write to.
• Raiz handles no money and takes no cut. Pay is whatever the listing says and stays between the two of you. The work, the pay and what you agree are between neighbors; Raiz connects you and does not step in between.
• Child and family care listings can only be posted by a neighbor who holds the Verified badge, and every one of them carries a standing note that Raiz does not screen caregivers.

6. What a notification carries

A push notification from Raiz carries no names and no message text. It says only that something is waiting for you in the app, and the details wait inside. Raiz asks for notification permission after you do something that would produce one, never when you first sign up, and you can turn each kind on or off from your profile.

7. If someone is in danger

Call 911. Raiz is not an emergency service, and a report on Raiz is not a call for help.

8. Questions

Write to hello@rhaeize.com. How to reach us and what to include is on the Support page. Raiz is built and operated by People Ventures Inc., a British Columbia company: 202-19141 Ford Road, Pitt Meadows, BC V3Y 2P8, Canada.